Guaranteed

lifetime support and service

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From the Biggest Order to the Smallest Detail

Cascade Windows stands behind each and every one of our products with a lifetime guarantee. For as long as the original owner lives in the house in which our vinyl windows and/or patio doors are installed, we will correct defects in materials and/or workmanship in all window and patio door products manufactured by Cascade Windows.

Why We Stand Behind Our Products

Our unwavering dedication to quality allows us to make this guarantee to our customers. From the raw materials that we order to the expert craftsmen in our manufacturing warehouse to the dealers in our trusted network, we only work with the best. Every step we take is a value added to the windows and doors we deliver.

Maintenance and Cleaning Tips

The information included on this page is designed to help you enjoy a lifetime of comfort with your Cascade Windows installation.

For the most part, you can care for your new Cascade windows as you would any other window. Common household glass cleaners should be used to clean common dirt or debris from the viewing area.

Below is a chart of common things that can affect the appearance of the vinyl portion of your windows. These easy- to-use products will bring your windows back to their original beauty.

Cleaners To Remove Stains From Vinyl Window Frames

STAIN	SUGGESTED CLEANSER
Bubble Gum	Fantastik®, Murphy® Oil Soap, Windex®
Crayon	Lestoil
DAP (oil-based caulks)	Fantastik®
Felt-tip Pen	Fantastik®, water-based Fantastik®
Grass	Fantastik®, Murphy® Oil Soap, Windex®
Lipstick	Fantastik®, Murphy® Oil Soap
Grease	Fantastik®, Murphy® Oil Soap, Windex®
Mold & Mildew	Fantastik®, vinegar & water (7:3 mix), Windex®
Motor Oil	Fantastik®, Murphy® Oil Soap, Windex®, Lysol®
Oil	Soft Scrub®
Paint	Brillo® Pad, Soft Scrub®
Pencil	Soft Scrub®
Rust	Fantastik®, Murphy® Oil Soap, Windex®
Tar	Soft Scrub®
Top Soil	Fantastik®, Murphy® Oil Soap, Lestoil

The following are trademarks or registered trademarks of their respective owners: Fantastik, Murphy Oil Soap, Windex, Lysol, Soft Scrub and Brillo Pad.

Glass Breakage

If the glass in a Cascade window gets broken, consult your Cascade Window dealer for assistance. We recommend that glass panes be replaced by a professional to ensure continued thermal performance and to address safety issues.

Tempered Glass

Tempered glass can handle impact better than ordinary glass, but it can break. If a tempered glass pane is broken, it should be replaced by tempered glass in accordance with local building codes.

To help in preventing glass breakage, caution children or others who are playing with swinging or flying objects near the window. Make sure that tree branches or other items are not in contact with the glass, as this can lead to scratching and may weaken the tempered glass.

Difficulty Opening or Closing the Sash

If you experience difficulty in opening or closing the sash on Cascade casement or single-hung windows, first make sure that the lock handle is completely disengaged. By slightly turning the handle and applying pressure to the sash, the sash should open normally.

If this does not solve the problem, make sure that dirt or debris is not blocking the slider track. To remove any debris, clean the track with soapy water and a small brush (an old toothbrush works well.), or with a vacuum cleaner. After the track is clean, you may want to lubricate it with a dry silicone spray.

If the sash drags or hits the window frame, your window is out-of- square. Contact your Cascade Window dealer for assistance.

Window Coverings

Coverings installed too close to the glass can cause the glass to crack, the seal to fail, or develop excessive condensation on the glass. When installing blinds, leave a minimum of 2" clearance between the glass and shading device, and 1-1/2" clearance at the top and bottom or one side and bottom to allow natural air movement.