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Guaranteed

lifetime support and service

From the Biggest Order to the Smallest Detail

Cascade Windows stands behind each and every one of our products with a lifetime guarantee. For as long as the original owner lives in the house in which our vinyl windows and/or patio doors are installed, we will correct defects in materials and/or workmanship in all window and patio door products manufactured by Cascade Windows.

Why We Stand Behind Our Products

Our unwavering dedication to quality allows us to make this guarantee to our customers. From the raw materials that we order to the expert craftsmen in our manufacturing warehouse to the dealers in our trusted network, we only work with the best. Every step we take is a value added to the windows and doors we deliver.

Maintenance and Cleaning Tips

The information included on this page is designed to help you enjoy a lifetime of comfort with your Cascade Windows installation.

For the most part, you can care for your new Cascade windows as you would any other window. Common household glass cleaners should be used to clean common dirt or debris from the viewing area.

Below is a chart of common things that can affect the appearance of the vinyl portion of your windows. These easy- to-use products will bring your windows back to their original beauty.

Cleaners To Remove Stains From Vinyl Window Frames

STAIN SUGGESTED CLEANSER
Bubble Gum Fantastik®, Murphy® Oil Soap, Windex®
Crayon Lestoil
DAP (oil-based caulks) Fantastik®
Felt-tip Pen Fantastik®, water-based Fantastik®
Grass Fantastik®, Murphy® Oil Soap, Windex®
Lipstick Fantastik®, Murphy® Oil Soap
Grease Fantastik®, Murphy® Oil Soap, Windex®
Mold & Mildew Fantastik®, vinegar & water (7:3 mix), Windex®
Motor Oil Fantastik®, Murphy® Oil Soap, Windex®, Lysol®
Oil Soft Scrub®
Paint Brillo® Pad, Soft Scrub®
Pencil Soft Scrub®
Rust Fantastik®, Murphy® Oil Soap, Windex®
Tar Soft Scrub®
Top Soil Fantastik®, Murphy® Oil Soap, Lestoil

The following are trademarks or registered trademarks of their respective owners: Fantastik, Murphy Oil Soap, Windex, Lysol, Soft Scrub and Brillo Pad.

Glass Breakage

If the glass in a Cascade window gets broken, consult your Cascade Window dealer for assistance. We recommend that glass panes be replaced by a professional to ensure continued thermal performance and to address safety issues.

Tempered Glass

Tempered glass can handle impact better than ordinary glass, but it can break. If a tempered glass pane is broken, it should be replaced by tempered glass in accordance with local building codes.

To help in preventing glass breakage, caution children or others who are playing with swinging or flying objects near the window. Make sure that tree branches or other items are not in contact with the glass, as this can lead to scratching and may weaken the tempered glass.

Difficulty Opening or Closing the Sash

If you experience difficulty in opening or closing the sash on Cascade casement or single-hung windows, first make sure that the lock handle is completely disengaged. By slightly turning the handle and applying pressure to the sash, the sash should open normally.

If this does not solve the problem, make sure that dirt or debris is not blocking the slider track. To remove any debris, clean the track with soapy water and a small brush (an old toothbrush works well.), or with a vacuum cleaner. After the track is clean, you may want to lubricate it with a dry silicone spray.

If the sash drags or hits the window frame, your window is out-of- square. Contact your Cascade Window dealer for assistance.

Window Coverings

Coverings installed too close to the glass can cause the glass to crack, the seal to fail, or develop excessive condensation on the glass. When installing blinds, leave a minimum of 2" clearance between the glass and shading device, and 1-1/2" clearance at the top and bottom or one side and bottom to allow natural air movement.

Condensation - The Cold facts

Anyone who has enjoyed a cold drink on a hot, sunny day understands condensation. You reach for your beverage, take a refreshing sip, and notice that your glass is “sweating.” Basically, the contents of the glass are cool while the outdoor air is warm and humid, creating the ideal conditions for condensation. No big deal, right? A few water droplets might land on your pants. But when a similar phenomenon happens to your home windows, it could be a cause for concern.

Climate and Condensation

If you live in a colder climate, your home is subject to the opposite of the “cold drink” scenario. Warmer, more humid indoor air, compared to the temperature outside, can cause water droplets, frost and even ice to form on the inside of your windows.

More specifically, condensation occurs when the temperature of a surface – in this case, your windows – is less than its dew point temperature. The dew point temperature varies for every surface, and windows are more susceptible to condensation than other household surfaces because they tend to be the coldest part of a house. What’s more, as the relative humidity (the amount of moisture in the air) of a room increases, the dew point temperature of surfaces increase as well.

For example, when the temperature of the glass in your window is 45˚F and its dew point temperature is 50˚F, the result is condensation. The condensation will only evaporate when the  window temperature rises to about 50˚F. In addition to obscuring your view, condensation can also do visible and invisible damage to your home. Curtains, carpets, and even the windows themselves can be affected. The structure of your home can also be compromised as moisture may permeate your walls and insulation.

A difference “U” Can see

The good news is not every window is the same. As you have learned, increasing the temperature of the glass above its dew point temperature will eliminate condensation. On a cold day, when you would normally be heating your house, it is important to decrease the transfer of that heat through the window.

This is known as the U-factor; the thermal transmittance of the window. The lower the window’s U-factor rating – typically between 0.20 and 1.20 – the less warmth escapes your house, resulting in a decreased possibility of condensation forming.

The U-factor of any window product is actually determined by several factors, which work together to keep the glass condensation-free.

Your Three-tiered Solution

The windows in your home are made up of three essential parts, each one with the potential to eliminate condensation inside your home. All three must be thermally efficient to prevent heat from being conducted out:

  • Center-of-Glazing Multiple-glazed windows or insulating glass units are recommended over single-glazed windows for keeping condensation at bay. Additionally, energy-efficient and low-e coatings will further reduce the potential for condensation.
  • Edge-Of-Glazing Condensation on the edge-of-glazing can likewise be reduced by choosing high performance dual-glazed or insulating glass units over single-glazed windows.
  • Frame Thermally improved framing materials such as vinyl and wood, instead of metal framing systems, reduce the chance for condensation formation.

Which style best suits your home? Find the perfect look at the best possible price.

Cascade Windows provides you with innovative, energy efficient windows and doors that reduce your energy bills and help protect our environment.

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