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Cascade Windows provides homeowners and builders with one of the best product warranties
available. You can rest assured knowing your Cascade windows are designed and manufactured
to last. This commitment is backed by Cascade's lifetime limited warranty for single
family residences - a warranty that includes product and labor protection as well
as limited transferability. For details on this and other Cascade warranties, please
contact Cascade Windows or your local dealer.
Warranty Inquiries:
800.442-8544 phone
866.530-8937 fax
warranty@cascadewindows.com
Download Cascade Windows’ warranty card below, or contact your dealer for details.
Care Instructions and Limited Lifetime Warranty (155 KB)
Please contact Cascade Windows for details on previous warranties.
Maintenance and Cleaning Tips
The information included on this page is designed to help you enjoy a lifetime of comfort with your Cascade window installation.
For the most part, you can care for your new Cascade windows as you would any other window. Common household glass cleaners should be used to clean common dirt or debris from the viewing area.
Below is a chart of common things that can affect the appearance of the vinyl portion of your windows. These easy-to-use products will bring your windows back to their original beauty.
Cleaners To Remove Stains From Vinyl Window Frames
|
STAIN |
SUGGESTED CLEANSER |
|
Bubble Gum |
Fantastik®, Murphy® Oil Soap, Windex® |
|
Crayon |
Lestoil |
|
DAP (oil-based caulks) |
Fantastik® |
|
Felt-tip Pen |
Fantastik®, water-based Fantastik® |
|
Grass |
Fantastik®, Murphy® Oil Soap, Windex® |
|
Lipstick |
Fantastik®, Murphy® Oil Soap |
|
Grease |
Fantastik®, Murphy® Oil Soap, Windex® |
|
Mold & Mildew |
Fantastik®, vinegar & water (7:3 mix), Windex® |
|
Motor Oil |
Fantastik®, Murphy® Oil Soap, Windex®, Lysol® |
|
Oil |
Soft Scrub® |
|
Paint |
Brillo® Pad, Soft Scrub® |
|
Pencil |
Soft Scrub® |
|
Rust |
Fantastik®, Murphy® Oil Soap, Windex® |
|
Tar |
Soft Scrub® |
|
Top Soil |
Fantastik®, Murphy® Oil Soap, Lestoil |
|
The following are trademarks or registered trademarks of their respective owners: Fantastik, Murphy Oil Soap, Windex, Lysol, Soft Scrub, and Brillo Pad. |
Trouble-Shooting Tips
Glass Breakage
If the glass in a Cascade window gets broken, consult your Cascade Window dealer for assistance. We recommend that glass panes be replaced by a professional to ensure continued thermal performance and to address safety issues.
Tempered Glass
Tempered glass can handle impact better than ordinary glass, but it can break. If a tempered glass pane is broken, it should be replaced by tempered glass in accordance with local building codes.
To help in preventing glass breakage, caution children or others who are playing with swinging or flying objects near the window. Make sure that tree branches or other items are not in contact with the glass, as this can lead to scratching and may weaken the tempered glass.
Difficulty Opening or Closing the Sash
If you experience difficulty in opening or closing the sash on Cascade casement or single-hung windows, first make sure that the lock handle is completely disengaged. By slightly tuning the handle and applying pressure to the sash, the sash should open normally.
If this does not solve the problem, make sure that dirt or debris is not blocking the slider track. To remove any debris, clean the track with soapy water and a small brush (an old toothbrush works well.) After the track is clean, you may want to lubricate it with a dry silicone spray.
If the sash drags or hits the window frame, your window is out-of-square. Contact your Cascade Window dealer for assistance.
Window Coverings
Coverings installed too close to the glass can cause the glass to crack, the seal to fail, or develop excessive condensation on the glass. When installing blinds, leave a minimum of 2" clearance between the glass and shading device, and 1 1/2" clearance at the top and bottom or one side and bottom to allow natural air movement. When choosing blinds or draperies, verticals are recommended over horizontals.
If you are experiencing a problem with a Cascade Window product assistance is available from an experienced professional just contact your Cascade Window dealer.
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